Frequently Asked Questions or FAQ Section

  1. Why is pH so important?  Most of the chemicals you add into your pool (especially chlorine) are designed to work in a certain pH range (normally 7.2-7.6).   If you add chemicals to that pool and the pH is either too high or too low, then these chemicals will not react with the water the way they’re supposed to and thus not work properly.
  2. Why is my pool green?  You probably did not keep a proper level of sanitizer in the pool and allowed algae growth.  Another reason we see often is the use of city or town drinking water added to pools, which has phosphates.  Phosphates are a great food source for algae.  Bring in a water sample so we can test and diagnose the problem.
  3. How do I prime the pump?  Get a bucket and fill it with with pool water; take the lid off the pump basket; pour water in the basket; quickly put the lid back on and flip the switch to the pump.  You may need to do this several times to introduce enough water into the pool lines for the pump to work.
  4. Why is my pool cloudy?  Several reasons can cause cloudy water but the most common is low sanitizer or having the pH out of balance but especially high pH.  High total dissolved solids can also make your pool water cloudy.  Metals like copper and iron and phosphates can also contribute to cloudy water.  Proper filtration of the pool water is also a must. Bring in a water sample.
  5. Why is filter pressure important?  You don’t want your pool filter pressure to get above 20 PSI, which can cause damage to the filter.  Maintaining the proper functioning of the filter is important with periodic backwashing and cleaning the filter when appropriate.
  6. What are the different types of filters?  There are three main types of filters for pools: sand, Diatomaceous Earth (DE), and cartridge filters.  The differences between the three types is the balance between maintenance and filtration ability or how fine a particle it can catch.  Sand requires the lowest maintenance but has the lowest filtering ability of about 50 microns; DE requires the highest maintenance but has the best filtering ability; and cartridge filters are the best of both with the lowest maintenance and good filtration.