The Connecticut Pool Experts Other Pool Companies Call

The Swimming Pool Store in Burlington opened in 1969 and has remained in the same family ever since, making it one of the longest-running pool companies in the Hartford County area. More than 55 years in business means the people who service your pool have likely seen your equipment, pool type, and kind of problem many times before. It also means a record you can check: no complaints filed against our licenses and no lawsuits in that entire history.
Longevity matters in pool service because pools are local and they last for decades, so experience compounds. Since 1969, we have serviced in-ground and above-ground pools across the region through every change in equipment and water treatment. We have seen the same pump models fail the same way, the same liners age, and the same closing mistakes cause the same spring problems. That depth is why other pool companies call us when they are stuck, and why long-time homeowners keep coming back. When you call, you reach people who plan to be here next season and the season after, rather than a crew passing through for the summer.

Yes. We try to find the real cause of a problem and fix it before we ever suggest replacing equipment. Replacing a pump or a heater is sometimes the right call, but it is the last step, not the first one. Because we stock parts for older and unusual equipment, including parts that are no longer made, we can often repair a pool that another company said was beyond saving. You get the honest answer about whether a repair will hold, and what it will cost.
This is the part of our reputation we care about most. A repair-first approach only works if you have the parts and the experience to back it up, and we have both: a second floor stocked with hard-to-find parts and quick access to the region’s wholesale parts supplier in Hartford County. Repairing the right part often costs a fraction of a full replacement and keeps your pool running the same week, rather than waiting on a new unit to arrive. When a repair will not last, we will tell you that too and help you choose a replacement that fits your pool and budget. The goal is a pool that runs, not the biggest invoice we can write.

Yes. Poor circulation and dead spots are one of the problems we are called on most, including by other pool companies. Cool or cloudy corners, water that will not clear, and steps that never seem to turn over usually trace back to how the water moves through the pool rather than to chemistry alone. We look at the whole picture: pump sizing and runtime, filter condition, and the return jet and plumbing layout that determine where the water goes.
Dead spots are frustrating because the obvious fixes, more chemicals or a longer pump run, often do not solve them. The real cause is frequently in the plumbing or in how the returns are aimed and balanced, which is exactly the kind of puzzle our technicians enjoy. We diagnose the circulation first, then recommend the smallest change that fixes it, whether that is adjusting returns, correcting a plumbing issue, or right-sizing equipment. Once the water moves the way it should, the chemistry holds more easily, and the whole pool stays clearer with less effort. If you have lived with a stubborn dead spot for seasons, bring it to us.

Yes. Filter pressure that runs too high, too low, or that will not settle is a signal, and reading that signal correctly is what we do. High pressure often indicates a dirty or undersized filter or a flow restriction; low pressure can indicate a problem on the suction side or a failing pump. The number on the gauge is the start of the diagnosis, not the whole answer, so we trace it back to the actual cause.
Pressure problems get expensive when they are guessed at, because the wrong fix leaves the real issue in place and stresses the rest of the equipment. Our technicians are Connecticut pool experts and have seen the full range of causes over decades of working with northeastern pools, so we know which clues matter. We check the filter, the pump, the plumbing, and the valves as a system, then explain what we found in plain terms. Getting the diagnosis right the first time protects the pump and filter you already own and prevents you from paying twice for the same problem. If your pressure has been off since the pool opened, or it spikes and you cannot figure out why, that is a problem worth bringing to us.

Yes. If your pool was built years or decades ago, the equipment may predate current safety standards, and we can tell you where you stand. We look at how the pool is plumbed and wired, the condition of older equipment, and the features that newer standards call for, then explain what is fine, what is worth watching, and what should be addressed. You get a clear read rather than a sales pitch.
Older pools are our specialty. We have serviced pools installed across five decades, so we know how the equipment and the rules have changed over that time. Where something no longer meets current standards, we will explain the risk in plain language and lay out your options, from a targeted repair to an upgrade, and we will help you decide based on safety and cost rather than pressure. An honest read on an older pool is often reassuring, since many of these systems are perfectly safe to keep running with a small repair or update. Bring us the make and age of your equipment, or stop by, and we will walk through it with you.

Probably, yes. We are a good match for homeowners who would rather have a pool that runs reliably for years than chase the lowest sticker price. We are not the cheapest option in the Hartford market, and we do not try to be. What you get instead is experienced people, honest diagnosis, parts on hand, and a company that will still be here next season to stand behind what it did.
Reliability is mostly about getting the small decisions right: the correct part, the proper repair, equipment sized for your pool, and water chemistry that is properly balanced. Those choices cost a little more up front and save real money and aggravation over the life of the pool. Across more than 50 years, that is the reputation our customers describe, often after they have tried the cheaper route first. We would rather size and install a pump correctly once than be the third company you call to fix the same problem. If reliability and a straight answer matter more to you than the rock-bottom quote, we are the kind of company you are looking for.

Yes. We keep a deep parts inventory, including a second floor stocked with parts for older pools and equipment that is no longer made. Our staff knows what is on those shelves and can find the right fitting fast, from O-rings and gaskets to pump, filter, and heater parts. When we do not have a part on hand, we have quick access to the region’s wholesale parts supplier, located right here in Hartford County.
Hard-to-find parts are the whole reason we can fix pools that other companies turn away. A pool installed decades ago does not stop needing service, and the part it needs is often discontinued, which is where most companies give up. We treat that as a normal day. Bring in the broken part, a photo, or the make and model, and we can likely match it. Even when a part was discontinued years ago, we can often cross-reference it to a current equivalent that fits. Having the right part on the shelf is what turns a “you will have to replace the whole thing” into a simple repair.

You can find them at our store in Burlington. We carry pumps and filters from the major brands, and just as important, we are the people who install and service them every day, so the guidance is grounded in real experience rather than a spec sheet. We will ask about your pool, how you use it, and what you are trying to fix or improve, then point you to the equipment that fits, including variable-speed pumps that cut running costs.
Buying equipment without guidance is how people end up with a pump that is the wrong size or a filter that does not match the pool. Because we service the same equipment we sell, we know how each model holds up over years of use in Connecticut, and we will tell you honestly which choice makes sense for your situation and budget. We can also explain the running costs of each option, since a variable-speed pump that costs more upfront often pays for itself through lower electricity bills. Every store visit also includes a free water test on our LaMotte WaterLink Spin Disk lab, so any chemistry questions get accurate answers while you are there.

Yes. A pool opening is the right moment to find out what needs attention for the season, and we will walk you through a full inspection as part of it. We check the equipment, circulation, pool condition, and water, then tell you plainly what is in good shape, what to keep an eye on, and what needs to be addressed before it becomes a bigger problem.
An opening inspection is most useful when someone explains it to you, which is how we do it. You should not have to guess what your pool needs at the start of the season or be handed a list of charges with no explanation. We will go over what we found, answer your questions, and help you prioritize, so you start the season knowing where things stand. Catching a worn part or a small leak at opening is far cheaper than discovering it in July, when the pool is in full use. For an older pool, or one you have just bought, that walkthrough is the easiest way to get ahead of trouble.