- Remove all ladders, fittings, and rails.
- Store on property if requested.
- Hose clean cartridge and inspect for any wear and tear.
- Backwash sand and DE filters.
- Drain and winterize pumps, filter, separation tank, heater.
- Remove all fittings, blow out and plug all circulation lines (plugs not included).
- Remove salt-chlorine generator cell.
- Pump and heater drain plugs will be left in the pump basket to easily access during opening.
- Add 12.5% liquid sodium hypochlorite shock, winter algaecide, and pool line antifreeze for up to 30,000 gallons.
- Pools over 30,000 gallons will incur additional chemical fees.
- Properly install mesh safety cover or solid cover. For solid covers, hose-fill owner’s water bags. Additional water bags may be needed at an extra charge.
- Make notes on the invoice of any concerning issues with pool, water quality, or pool equipment.
Customer’s Responsibilities at Closing:
- Customer must ensure that pool water is clear and chemically balanced prior to our arrival.
- All winterization materials (plugs, Gizzmos, cover, water bags, etc.) must be left in an accessible location.
- If The Swimming Pool Store cannot easily locate these materials, customer will receive and be charged for new materials.
- Customer shall ensure that a reliable and accessible source of electric power is available prior to our arrival. If there is no reliable and visible source of power, the closing must be rescheduled.
- Customer must not let more than 2” – 3” of water accumulate on solid covers during the period that the pool remains closed. The Swimming Pool Store is not responsible for any damage done by covers which collapse due to excessive water, ice, snow, or debris accumulating after the closing.
- If any part or piece of equipment which is essential for closing the pool (o-rings, gaskets, plugs, pumps, filters, etc.) is not easily accessible upon our arrival, we may not be able to get the pool closed properly, and any return visit will incur a $180/hr service charge.
- The Swimming Pool Store is not responsible for any damage done to heater parts or other equipment by rodents or other animals. We advise our customers to monitor their pool equipment at regular intervals during the winter (e.g. monthly) for signs of animal, weather, or any other sources of damage.
- Customer understands that a pool opening or closing does not include the restoration or repair of issues with the pool’s or property’s existing construction, landscaping, plumbing lines, or equipment.
- The Swimming Pool Store will inform the customer if their cover is in a damaged condition, but is not responsible for any damage resulting from covers in need of repair or replacement.
- Customer may cancel their appointment at any time prior to our arrival. A service charge of $180 will be invoiced to the customer if opening or closing is canceled after our arrival on the property on the scheduled service date.
- Customer will receive an invoice for the services usually within a week of completion.
- Customer is to pay the invoice in full upon receiving the invoice.
- After 30 days, late fees of 1.5% per month will be added to the invoice total.
- Failure to pay the invoice in full within one year will result in submission of invoice to a collections agency or a mechanic’s lien on the customer’s property.